Complaint / review / scam report
Purolator
Poor Service, Incompetence, Non Delivery

All of the complaints about Puro-LATER are true. I am going through the same thing yet again. Ordered something online from a company in Toronto, to be delivered in Toronto. Should only take a day. Nope. Address correction after address correction on the day it should be delivered. Ok, no problem it will come Friday. Another address message. Call at 7:30 in the morning to reconfirm my info yet again. I tell them I cannot wait all day again and the girl tells me it should be there around 10 or 11 for your area. Nope. Purolator misses the window and pretends to show up around 2:15. Doesn't buzz my apartment and leaves. I just so happen to check the status about 5 mins after the driver supposedly came. Called them right away to basically be told I must not have heard the phone or I wasn't actually home! The phone was sitting right beside me and I can see any missed calls.

I ask if they can send the guy back since he supposedly was there minutes ago. Apparently they can't do that, they can send a message and *MAYBE* if the driver has time he will come back. They tell me I can pick it up from the centre at 5 if I wanted. Not wanting to waste a trip, call again. The driver is still on deliveries, I get told to call at 6. I know I am going to be tied up and really need the item for the weekend. I ask them to call me as soon as it comes in and I may have a separate local courier pick it up. 6 goes by and no phone call. Call again, get the same run around and told they will call. I ask about coming on the weekend. Nope, we are closed on weekends. Nope we won't be attempting delivery, and your package is somewhere in limbo with the driver.

It's now well past closing and guess what...the tracking shows it conveniently returned to the centre. Less than an hour before they closed, and no phone call.

This is not the first time Purolator has done shit like this on me. Had I have known my items were bring shipped Purolator I would have never done business with them. When it comes to my own small business I would rely on nearly any other carrier before even considering Purolator.

2011-06-10 07:02 PM Available for Pickup via TORONTO (NORTH/NORD), ON depot

2011-06-10 02:17 PM Scheduled Delivery Appointment Required via TORONTO (NORTH/NORD), ON depot

2011-06-10 08:46 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot

2011-06-10 08:17 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot

2011-06-09 10:00 PM Address Correction Required via TORONTO (NORTH/NORD), ON depot

2011-06-09 09:31 PM Address Correction Required via TORONTO (NORTH/NORD), ON depot

2011-06-09 06:21 PM Address Correction Required via TORONTO (NORTH/NORD), ON depot

2011-06-09 09:45 AM Address Correction Required via TORONTO (NORTH/NORD), ON depot

2011-06-09 08:27 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot

2011-06-09 08:20 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot

2011-06-09 12:54 AM Shipment In Transit via TORONTO (NORTH/NORD), ON depot

2011-06-09 12:43 AM Shipment In Transit via TORONTO (NORTH/NORD), ON depot

2011-06-08 05:33 PM Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot

2011-06-08 05:32 PM Picked up by Purolator via TORONTO SORT CTR/CTR TRIE, ON depot
Author: Contact with Author

Offender: Purolator

Country: Canada   Province: Ontario   City: Toronto

Category: Cars & Transport

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