I am dealing with some fraudulent charges since last year December 2011 with Payoneer. I finally received some money back but still waiting for my actual funds that have been credited back by the merchant after reviewing the charges and agreeing that they were fraudulent. those funds which have been credit back to my then cancelled credit card, have not been transferred over to my now active card, which was done in January. I have in writing from a payoneer employee that I will receive those funds but until today nothing has happened. I am copying the email below. I have contacted payoneer numerous times but received no response back on this still open issue. This is now going on for 8 month, and I really get very frustrated with the way payoneer is handling their business.
email from payoneer:
After reviewing your case again, our charge-back Department had decided to refund you a total of $1500 in addition to the funds that were refunded from the merchant.
We still require that you fill out the good will refund form that is attached to this email to finalize your refund.
Payoneer Customer Support
as you can see it clearly says in addition to the funds that were refunded. still waiting for those funds being credited to my account.