Dear Sir / Madam,
A year ago I bought a computer (Alienware Dell MX17) in Orlando, Florida. I also bought a 3-year square trade warranty because they assured me it had international coverage. Some months ago I started having problems with the computer, and when I contacted SquareTrade it happened that Dell couldn`t fix these specific model in Brasil so Squaretrade told me that they would send a refund for the total amount of my computer. I chose for an international deposit on my account in a brazilian bank. That happened two months ago and I haven´t received any money neither an explanation since.