April, 08, 2011
To, Customer Services Manager
Hewlett-Packard Canada Ltd.
5150 Spectrum Way
Mississauga, ON, L4W 5G1,
Phone: (905) 206-4725
Fax: (905) 206-4739
Dear Sir or Madam:
I hope this will find you well!
I am sorry to say but, I am really not happy with happing to me regarding my Hp Pavilion Serial # CNF95097Fc, and Model dv6-2157sv. I had a some problems with the computer and technical department wasn’t able to help me and I had to fix it out and regarding to my that complain I got 1 year extended warranty from XXX, who was the case manager.
And when I called a customer service regarding problem in the computer, they said my computer is no longer in warranty. I was wondering that what happened to that extended warranty. I called to find out and the case manager’s name XXX he told me that your computer was bought in US and since you are in Canada you have to connect to them. He will call me for further information within 24-48 business hrs. I didn’t get any response and after 15 days I call him back. Then today he transfers to the US case manger. And He told me that there is a note from the case manager that I suppose to call her back within 24 hrs after she offered me the 1 year warranty. And she didn’t mention anything to me like that then how would I know that I have to call back?
And now the last case manager is saying that, He can’t do anything as my warranty is expired. What’s the point for the extended warranty that offered to me? This just one kind of cheating. Since last 2months computer is not working and I have to just keep calling here and there.
To resolve the problem, I would like you to please review my case. Hoping a favourable response from you soon, Since it’s already been 2 months I am going through all this.
Thanking you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (Not writing my name & No.. or the case manager's name.)