Complaint / review / scam report
My daughter purchased an HP laptop computer in the fall of 2007, in the winter of 2007 we had problems with the computer and had to send it back to HP, it was the mother board, in February 2008, the motherboard died again. It was replaced again. Then in agian in the summer of 2008 the same problem. It was sent back and repaired. In September of 2009 the motherboard died again. We contacted HP and they told us that the warranty was up on the computer and they wanted $495.00 to repair it. We chose to purchase another computer...not an HP obviously. This past weekend a friend of ours who is extremely familiar with computers decided to take a look at the HP that we had so many problems with, and contacted HP about the situation. We were told that if we had called 5 days earlier that the motherboard would have been covered under warranty, because they had extended the warranty. Well we had called in September, but no one told us that the warranty had been extended! They are telling us that they can not even find record of our phone call. The Customer Service Department of HP stinks! I think they even lie! The president of the company has been contacted, but I doubt that will do us any good...it didn't the last time...So anyone considering buying an HP...spend your money elsewhere, unless, you only want to use it for a few months and you have lots of money to throw away...It's a shame that they put students through this ...especially students with learning disabilities that rely heavily on these machines. NEVER EVER EVER BUY AN HP PRODUCT IS MY ADVICE TO ALL!
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