Complaint / review / scam report
RBC Royal Bank of Canada
RBC debit card, bank card, interac, blocked

RBC reissued by bank / debit card 13 times in 3 months!!! At the same time blocking my existing debit card. So be careful when you do something "irregular" with your spending or they'll block your card and sometime will forget to tell you that. You will know only when your card is declined.

The last time it happened, it got declined in the parking lot at the Pearson airport so I couldn't get out for hours!!! And once the card is blocked, it cannot be reactivated. It has to be reissued!!! And you won't get yours until it comes in mail a few days to weeks later.Oh I'm so switching to a local Credit Union. Stop supporting the big fat banks, support your local credit union where YOU are the OWNER!

The first 4 or 5 times they blocked my card / account, it was due to the name change. They misspelled my name a bunch of times, so I called them up to change it and this will automatically trigger the card blockage and new card reissuance. Then I tried to correct my name through their online banking -- this triggers the same issue again.

Then any irregularity in your spending (as to them), triggers the blockage of your card until you call them and confirm you made such and such transaction.

The last time they did it, I called them up and told them to stop being nosy and stop monitoring my account because I'm fed up with my bank card being blocked and reissued 13 times!!! And they'll tell you it's for your own protection. I don't want protection! If I want protection, I go to the mob guys, NOT to the bank. Oh wait, it's the same thing nower days :-)

Author: Contact with Author

Offender: RBC Royal Bank of Canada

Country: Canada   Province: Ontario   City: Toronto
Site: rbcroyalbank.com

Category: Business & Finance

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