After my 2 year term was up decided to cancel my service (which I suspended) so I phone Bell as to stop my service they said no you cannot do that. Your have suspended your service (which cost $10 a month) you must have an active service for 30 days before cancelling. I was not to happy so I started my service which is a change workorder, only one work order per user per day. So Then I reduced my service to basic effective that day. Two days later I log on I am still on my full service so I phoned to get the program changed would take place in approx. 30 days, after some discussion I got moved to 3 day after my billing date. So it about 45 days and 150$ to get out of Bell.