Complaint / review / scam report
Acer Aspire Desktop
Poor Customer Service AND Product

I also have an Acer Aspire Desktop, I paid for it in August but, had to wait till September for stock to come in, I picked it up and with no urgency to get it running as my old dinosaur was still running just fine. Towards the end of October, I pulled it out, set it all up, got it running and away we go!!! Then in April, I was visited by the Blue Screen of Death twice... it was under warranty, so no problem! I called them, after fighting on the phone for an hour, that I DID NOT WANT to purchase recovery discs, that the problem was a HARDWARE ISSUE, they finally clued in and said okay, we will fix the problem... They wanted me to ship it, at a cost of $50?!!! I don't think so and the e-mail I received stated I could drop it off, no problem! When I mentioned the e-mail, it was no problem to drop it off all of a sudden.

It took about 10 days to 2 weeks and I got my machine back, everything was a go, no problem... they put in a NEW Motherboard and Video Card... my dinosaur is still running on the original goods... never a problem.

Now, we are about 8 days past the warranty on the new parts and guess what I got to see this morning before breakfast!!!

Yep, the BLUE SCREEN OF DEATH RETURNS!!! And when I called... well you can pay $200 to have us fix it... No, I can't pay you $200 to fix it cause, this last REPAIR ONLY LASTED THREE MONTHS!! AND THE WHOLE COMPUTER IS LESS THEN A YEAR OLD!!! Give me a break!!

Acer has a life expectancy of what? 10 or 11 months Max!! and that is WITH a Repair to the Motherboard!!

My advice to you is to NEVER BUY ANYTHING ACER MAKES!! Unless of course you are into being without your computer, feeling like you were raped for buying it in the first place cause you thought it was such a good deal!!! and like banging your head against a brick wall!!!

Oh and if I forgot to mention... my daughter got her ACER Laptop for Christmas... it went in for repairs right after I got my PC back, the Keyboard went...

A = A

C = Complete

E = Education (in)

R = Recycling


And yes, the Customer Service Dept... lol! Please, don't get me started!! I won't know where to stop!! Don't bother... they will want to sell you recovery discs... why not!? at $50 a pop!! lol!! Its a joke!

Save up and buy a MAC or get a DELL... I think both are better based on Customer Service AND Parts.

Have a great day! lol!

♥ Char in Canada
Author: Contact with Author

Offender: Acer Aspire Desktop

Country: Canada   Province: Ontario

Category: Computers & Services


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