I have had an account with standard bank since 2005 of which when the FICA sms's went out to customers I went and submitted my documents at the Quagga Mall branch and about a year letter i am contacted advising my account will be frozen due to not having my personal info on system - id, proof of residence and pay slip. 20/04/2013 i again went into the Van der wald branch and was assisted by Modiehi Mphafi who assured me the documents will be forwarded to my main branch - Port Shepstone of which nothing seemed to have been sent as on 23/04/2013 I spoke to Diveni who advised no documents were recieved not even scanned onto system. I then contacted the van der walt branch where i spoke to Zama Mguni who also assured me she would resolve the matter. AGAIN 24/05/2013 i was contacted by Melissa Naido requesting for yet again my previously mention documents as they were never received at the Port Shepstone Branch, i adviced she contact Zama from the van der walt branch and to my surprise i received a call again from Melissa advising that Zama does not know of any such documents and still my documents are pending. How many times must one submit documents to Standard bank??