Complaint / review / scam report
Acer
Acer Display

I had purchased my Acer LCD screen in January of 2008. All was well until display malfunctioned(all that was black was now grey with vertical lines running through). I sent the monitor in for repair to their repair center in Concord, Ontario only to have it returned to me with the repair invoice indicating that no fault was found, and they had tested it for 48 hours...interesting because they had only had the monitor in their posession for 36 hours before sending it back. Received the monitor back and plugged it in and guess what? Same problem! Called Acer and spoke to someone with a Pakistani accent who was very friendly, but had to transfer me to to a "level 2" technician. The level 2 tech (Daniel-very cocky and interruptive) came on and after I explained to him that after having just received the monitor back, I shouldn't have to pay the $40 dollar shipping charge again. He was very unhelpul, and did nothing but quote from the warranty manual. Make a long story short...gooddbye Acer!
Author: Contact with Author

Offender: Acer

Country: Canada   Province: Québec   City: Montreal

Category: Electronics and household app.

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