I am writing to express my dissatisfaction in one of your products. I received as a retirement gift from the CBC a Toshiba 32HL86 LCD HD TV. The manufacture date is Aug 06 and the serial number is AM317005941. Before the warranty went out I started to see differences in the screen display along the boundaries between 4X3 display and 16X9 display. I checked on the internet about the ability of LCD screens to burn in but was assured that couldn't happen. I was also told that if I unplugged the set for awhile it would discharge and return to normal. I use my set almost every day so it was on a vacation that I unplugged the monitor and when I returned it was less but not completely gone. It was still visible but nothing too bad to return the set for warranty repair. I also started to set the screen display to stretch. That would remove the 4X3 black bars that I determined was causing the problem.
It is now after the warranty has expired and the problem has become worse and more obvious and very annoying. I can't watch programs without seeing this mark just left of centre and completely from top to bottom. There is a comma shaped mark on the upper right portion of the screen and another along the left 4X3 boundary.
Yes the product is out of warranty but years ago when you purchased a product it used to work for more that a just few years. The price of this monitor was over $1000 and in anybodies economy that is serious money.
I know that plasma screens had problems when they first came out and that is why I purchased an LCD display. Before this LCD I had a 32 inch Toshiba CRT that is still working and working correctly! When I went to purchase the replacement I was told that you couldn't get CRT's anymore and that forced me into the unit I now own.
I know that the unit is off warranty and well past the original date of manufacture but I feel that it isn't unreasonable to request that something be done to correct this fault.
I have shot some pictures of the screen showing this fault and have included one in this letter but since paper doesn't completely reproduce the flaw I will ask you for an email address that I can sent the originals. I tried to find an email on your web page but was hard pressed to see how to contact you other than through the post office.
I hope that I can rouse a little bit of honour in your company and that you will do the right thing and correct this defect.