Complaint / review / scam report
Best Buy Canada/Pandigital eReader
Best Buy won't exchange broken Product

I purchased a Pandigital 6"novel on March 25, 2011. On April 7, 2011 the screen cracked from the inside. It is a touch screen and this has left it completely unusable. When I tried to return it to Best Buy at A-810 St. James Street, Winnipeg MB R3G 3J7 I was told by the Supervisor and Operations Manager that they could not return a product that was damaged because it could not be resold. I was completely floored at this as this the exact reason as to why I am returning it, because it's broken! This is clearly a manufacture issue (faulty screen) as there is no damage on the outside showing that it has NOT been dropped and it's cracked on the inside of the screen. How do I know that there wasn't a small crack that occurred during shipping and the slightest bump or jostle caused it to crack today? I've had this product less then two weeks and it should be covered by their two week "No hassle return policy guarantee". Instead I was told that the best that the store can do is to send it to the manufacture for me to see if they can fix it. So then I'm left without a product that I paid $179.00 for less then two weeks ago for how long? And with no guarantee that it'll be fixed/replaced? How is this Customer Service? If it is a manufacture issue and within the two week return date then the consumer such as myself should still be able to receive an exchange and it should be the Best Buy employees that deal with the manufacture to get it fixed and sell it "refurbished" not me! I am completely disgusted with the customer service that I received, we have always bought our electronics from Best Buy and this experience has completely deterred me from ever buying another product from Best Buy again. I still have the Pandigital Novel in my possession and I'm currently waiting to hear back from the General Manager. Also After doing some research I found out that the 2010 Pandigital Novels were recalled due to Firm Ware issues, now perhaps it's going to be faulty screen? As several customer reviews have said that the screen is very fragile. If Best Buy wants to stand behind the products that they sell then they should return and exchange the products that have issues without any inconvenience to the customer and not have a catch 22 where they only accept returned items that they can resell, who is going to return an item that doesn't have problems? How does that make any sense?
Author: Contact with Author

Offender: Best Buy Canada/Pandigital eReader

Country: Canada   Province: Manitoba   City: Winnipeg

Category: Electronics and household app.

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