Complaint / review / scam report
Futureshop / LG
Plasma TV

We purchased a 42 " plasma (LG) 2 weeks ago (April 17th) a few days ago (May 3rd )my husband noticed the screen was cracked. Now we had turned on the TV before we bought it and hadn't noticed it was cracked. (Not that we knew what to look for, we were too busy being impressed by the picture quality.) After we viewed the TV out of the box, the sales person who took the TV out of the box asked if he could bubble wrap it instead, and he said it would be safer. Now what if it was bumped while it sitting on the floor (it sat in the isle wrapped while we went up to the Front to pay) or while it was being put on the cart and wheeled out and loaded into our truck. I mean its cracked, apparently by me, yet in two weeks I can't think of anything ever so slight that would have caused this and certainly not anything even close to how future shop treated it while showing it to us. Shouldn’t they have warned me that the screen was so sensitive? I mean if that is how easily it cracks I would not have purchased it in the first place. Not only that but if the screen is so vulnerable why didn't he put it back in the box? And why didn't future shop tell me it was so easily damaged. (I certainly never would have guessed after watching one of futureshops ‘own personal handling the unit) Instead, I heard it from the service department for LG. (He said they tested one by lying one on its back and dropping something small on it, and the result was a crack just like mine had! ) I’ve read the owner’s manual. It says “Do not allow a impact shock or any objects to fall into the product, and do not drop onto the screen with something.” But doesn’t it seem possible that where was a small crack that was unnoticeable at the store and then it spread after? ( After we set it up at home we did noticed a shadow in that area the first time we watched it however we thought it was burn in. The shadow remained and my husband went away for a week so the TV was not watched again until he returned home and watched it on May 3rd) The crack started out small when we first noticed it but now every time the TV gets shifted even a little, or turned on the crack spreads. And I wonder how would we know if the T.V had been previously purchased and then returned and that’s why the box was opened and on sale? Or damaged while it was set up for us to view it and then wrapped for us to purchase. Could there have been damage that remained unnoticeable and then it spread after I owned it? I mean is that possible? Yet futureshop in Thunder Bay (where we purchased it) has refused to exchange it. LG will not repair or replace it (and I can’t blame them. I believe the T.V was damaged at futureshop and that’s why I was given cost on an open box deal.) My husband has e-mailed and spoken to a few various other futureshop representatives who are looking into options…..(not holding my breath at this point if they were going to do the right thing - exchange it, or better yet REFUND OUR MONEY, they would have done so already.) However its 2 weeks old and I didn't cause this damage. . yet I am told it wasn’t damaged when we inspected it And therefore we must have caused it. .. I KNOW for a fact that we did nothing to damage the screen and nothing hit the screen to crack it.

I am so disappointed with this whole process. Not to mention if this TV is so easily damaged that I could cause this and not know it, then it’s a product that shouldn’t even be sold!!!

I am looking for advice and also thoughts from someone with knowledge about plasma TV’s
Author: Contact with Author

Offender: Futureshop / LG

Country: Canada   Province: Ontario   City: Thunder Bay

Category: Shops, Products, Services


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