7 months ago I drop off my gateway laptop due to a bad hardrive and a spot on lcd. I went to the bc head office over it. I was given the run around. In end they refused to repair the LCD. Sent me back to Surrey Futureshop store. 4 month on I went in to pick up and my laptop. I then Found that they had Damaged the lcd. There was 4 long scratches on the screen. I refuse to take it back. I took the 50 buck gift card that was given to me for waiting 3 months for them to do something about it. Today Jan 10 /08 I finely get JD the store manager on the phone. He admits that futureshop indeed caused the problem but will not replace the laptop. Stating Gee it's beat to crap. It's not worth much.
As it stands they damaged the laptop. They refused to stand by the extended warranty etc. Don't bother with it best buy or futureshop.
David kennett
surrey, British Columbia
Canada
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