My GF is having a terrible time, getting runarounds from the Brampton Futureshop..
She got a BB with Rogers from them and unfortunately also purchased an extended warranty as well ..
Well the BB she got is malfunctioning and she took it and her laptop (she did not buy this from them), to backup her BB data to it, intending to upgrade to Samsung Galaxy.
Their service guy had issues and she had to go back 3 times, each time spending 3~4 hours ..but never could backup her data.
The last time, she was told she would be charged extra, even though the extended warranty covered all services ..
Apparently the store manager was no help..
Are there anything she can do?? Anyone above the store level to contact?? what might be her options??
Please help!!. Thank you