Complaint / review / scam report
Tv sales

I have been a customer at futureshop for many products in the past, thats where it ends I will no longer purchase anything from them again, I made a large purchase of a 61 inch rear projection tv It's really a nice tv great picture and I bought the extended warranty so that I would not have any problems if something brokedown and I was assured by the sales man, mohamed that the warranty would cover any problem should it arrise until the purchase date 2011; it was deliverd I set it up and had about 10 months of viewing with no troubles the the tv started with a message that the projection bulb was burning out and it needed to be replaced and as I work long hours it took me a while to start the process of getting it repaired I called the 1-800 number and was told that the repair shop would phone me the next day to set up an appointment, .. it took 8 days for them to call me and thats when I learnd that the bulb was not covered under my extended warranty but if I had bought it at the brick, the bay or pretty much anywhere else it would have been covered in the extended warranty. So I went down to the store I purchased it from the futureshop on cloverdale and blanshard st in victoria bc and went up to the salesman that sold me the tv by the way he is also the one I have gone to when I have bought every other product from the futureshop so he knows who I am and greets me when ever he see's me I talked to him about my problem with the tv and thats when he informed me that the projection bulb is a consumer replacement product, wonder why he never said that before I made the purchase I guess he only saw the sale and did'nt want to lose that sale, he made a suggestion that I phone the manufacture JVC and lie about my problem to say that I bought the tv and only watched it for 3 or so months and that I had been away on vacation for the last 6 months and when I came home from my very long vacation I turned on my tv only to get the message that my bulb was burning out and that I had only watched about 200-300 hours of tv since I purchased it. This has made me see that the futureshop is not the place to shop because the sales people are far from honest and neglect to tell you all the particulars of the warranty and what is covered under such warranty and then to try and get me to lie to the manufacturer is just incoprehensable and shows me that it all comes down to a sale and not customer relations I will never buy anything from the futureshop again not even so much as a DVD and if I was to tally up the amount spent at that store it would be close to 15, 000 in the last year or two and thats not including the fact that I would go in there every payday and buy one or two DVDs so way to treat a good customer guys you really screwd up this time and I hope that you will read this and think just a little different about buying that next purchase from the futureshop it's not such a good deal after all and you my even get screwd just like me.
Author: Contact with Author

Offender: Futureshop

Country: Canada   Province: British Columbia   City: Victoria

Category: TV & Radio


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