Complaint / review / scam report
Poor customer service
We signed up with Just Energy Jan, 2010. Our mailing address is different from our house or service address. I filled this out on the sign up forms and told the salesman about the two addresses. I expected to have my bills mailed to my MAILING address, but it didn't happen. Over the next 27 months, I called them 11 times to try and get my bills mailed to the correct address. They did manage to get one bill to me and a very nasty letter threatening me with lawyers if I didn't pay my bill. I told them I would pay if they could manage to get a statement to me as I wanted to see an actual bill. Finally they set up the online bills which have been mostly reliable. I've read all the horror stories from people who try to terminate their contracts and think I may just ride it out, BUT it would definitely be my preference to say good bye to Just Energy and go with a different provider. DO NOT USE JUST ENERGY. Their electricity rates aren't too bad, but their gas rate is consistently significantly higher than the past almost three years we've used them.
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