If you buy extended warranty on a product @ visions electronics in kamloops, don't. You should completely avoid this store. Once they have your money, the customer service is null and void. Our family will never deal here again. After 6 weeks of waiting for our Samsung sound bar to be repaired and 9 calls to visions, we just received the sound bar back. We would not recommend this product as you are out the sound and your blu ray when it breaks down. In between waiting for our sound bar, yesterday we were told to come to the store and get a new sound bar and separate DVD as they weren't able to fix it (the week before we were told it was fixed and en route to kamloops). When we arrived @ visions, we were told they made a mistake and it was another customer they were giving the new products to. No apology given?