Complaint / review / scam report
Incorrect order - NO ASSISTANCE

My in-laws who are in their 70's just moved into a new home and they purchased a living room set and appliances from LEONS. The day the living room set was delivered, we quickly realized that they delivered a chair instead of the love seat. The sales representative that assisted us with this purchase was extremely helpful and she quickly resolved the situation - the love seat was delivered within hours. In addition to the purchase of a complete living room set, Leons was fortunate enough to gain our sales in the purchase of an up-right freezer, a stove and a fridge. They delivered the incorrect fridge. We contacted LEONS and spoke to customer service; Valerie. The sales representative that originally assisted us with this purchase was not helpful, lied and unprofessional. After countless phone calls, and being asked multiple times as to who we were on hold for, we decided to go down in person to resolve the situation. We were asked to pick out another fridge as a refund would mean a $130 charge for restocking. We picked out another fridge. They delivered a fridge but the wrong one yet again. This time they dealt with it fairly quickly and we received the correct fridge. The fridge was hooked up and within 5 minutes water started to pour out through the dispenser. We got on the phone again; asked yet again multiple times who we were on hold for. At one point the Manager was on the line with us and placed us on hold. Valerie from Customer Service picks up the line, asked us who we were holding for and when we responded "MARK", her reply was "He stepped out for lunch". This time we were told by Mark the Manager that "it's not our problem, call the manufacturer". So not only did we receive incorrect orders multiple times, did not receive what they call as "CUSTOMER SERVICE", spoke to Mark the Manager who was extremely unhelpful, unprofessional and down right rude, we now had to deal with this situation ourselves after only having received the correct fridge within a duration of 5 minutes. Well, they've lost our business and we will ensure that our family members and friends are well aware of this situation.
Author: Contact with Author

Offender: Leons

Country: Canada   Province: Ontario   City: Toronto

Category: Furniture & Equipment


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