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Complaint / review / scam report
Leon's Furniture
Terrible Policies and Servie

I have spent many thousands of dollars buying merchandise from Leon's and have never been so disgusted by a company and their policies. I purchased a fridge which ultimately was garbage and could not be fixed so because I had purchased their extended warranty, Leon's credited me back the full amount of this purchase, which was good. But when I went to the store to pick out a new fridge, it was nearly an impossible feat. We wanted one in black, with an icemaker. We found one, an LG and we ended up paying $755 more for this fridge after the credit on the old fridge. Because I am in the process of moving into my boyfriend's house, I asked them to deliver the new fridge there, and they were to pick up my old fridge at a later date. That was all fine when I made the purchase and was charged for the new fridge. I was told they did not have a black one in stock and it would be available in approximately 1 month. After nearly 2 months, I had heard nothing from them and of course, had already paid for this new fridge that I had not taken delivery on. I called them and they explained they were waiting for the manufacturer to ship the fridge and that it would definitely be there in a few more weeks. I did not like their policy of charging for goods that were not available or received. No other company I know of charges the customer before they take delivery of the goods. After a few weeks, Leon's called and told me I would get my fridge delivered on January 19th, however, this did not happen and they told me February 10th. I was less then happy, but not yet angry. Finally it was time for delivery and they told me that they had to pick up my old fridge before they would deliver my new one. I said I could not be in 2 houses at once and again reminded them that we had made a deal where I would get my new fridge first and they would pick up my old one the next day. That was a complete impossibility! No way they could do that, because they "would have to charge twice". When I told them I had already paid, they didn't seem to acknowledge this. I spoke with their rep who completely denied what she had told me three months previously and ended up hanging up on me when I asked to speak to a manager. I waited 45 minutes for them to return my call, but I had to call them back myself and finally spoke with Frank, who said he was a manager. He didn't really seem to care about the promises that were made and that I had not been treated very well by staff members. He only tried to smooth things over because I was telling him how stupid Leon's policies were and that they obviously did not trust me to hand over the old, garbage fridge they had originally sold me. Customer loyalty and good service mean nothing to these people. I was completely frustrated and now I have to go to my old house first to meet the delivery people and then drive out to my boyfriends to meet them again. Very inconvenient. I also have to figure out what to do with all the food from 2 refridgerators! I will never, ever purchase again from Leon's and am telling everyone I know to shop elsewhere. Terrible experience!
Author: Contact with Author

Offender: Leon's Furniture

Country: Canada   Province: Ontario   City: St. Catharines

Category: Electronics and household app.

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