Complaint / review / scam report
Cancelation of Home Protection Plan
In Oct 2010 my house was sold. In September 2010, Direct Energy automatically renewed the home protection plan. Our lawyer informed the utility company about this, and the plan was transferred to my rental property without any direction from me. In November 2010, I notified Direct Energy and cancelled the plan. I was charge an over $300 penalty to do so which I paid. They never stopped billing me for the Home Protection Plan despite two additional attempts with complete confirmation numbers and employee id numbers. In October 2011, I received a collection notice from the utility and learned that Direct Enegry has never stopped billing me! Just spent about an hour on the phone with them and am now awaiting a call from customer care. Still not resolved. To top it off, I paid off an $8k furnace upon sale of my house to this company. And they continue to rob me!! Do not deal with this company if you can help it.
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