Complaint / review / scam report
Direct Energy
Automatic Renewal of contract

I had a 5 year gas contract with Direct Energy which got completed in Aug 2009. I never consented to renew the contract with Direct Energy. Now I have received a bill with Direct Energy rate of 3 times the market rate for the gas. When I called Direct Energy they advised me that they automatically renewed the contract for 1 year at a predetermined high rate. I requested them to cancel the contract immediately, to which I was told that I will still be billed for next 2 billing cycle at such a astronomical rate. By doing a search on internet I noticed that I am not alone in getting cheated like this. Is there any consumer protection against such practices?
Author: Contact with Author

Offender: Direct Energy

Country: Canada   Province: Ontario

Category: Construction & Repair

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