Direct Energy
Sales practices and closing fees

I had been talked into signing one of these fixed rate contracts for hydro and Gas in the summer of 2008 by a Direct Energy rep that came to my door. He said my rates would increase unless I signed a contract. The rep misrepresented about everything that came out of his filthy mouth.

1 year later I am paying double what was before. I am lining the pockets of the bastards at Direct Energy.

I recently received a letter from Direct Energy, saying that if I was cancelling my services I would be charged an admin fee, early cancel fee and GST? $5200 total fees.

Not once did he mention anything about a cancellation or exit fee. I can’t afford paying for false bullshit fees Direct Energy makes up. I just want out.