Complaint / review / scam report
Terrble serive, terrible food
Hello There! I WAS a regular customer at the Douglastown McDonalds seeing that I am an employee at the mall just steps away. After my shift at work my boyfriend, myself and our two little girls usually go threw the drivethu honestly I don't think theres ever been a time they haven't made a mistake!! Every single time we go thu we always end up with a mistake. I have celliac which means I can't eat flour so I purposly ask for a burger without the bun & I always repeat it to make sure they understand.. & everytime I end up having a burger on a bun and the shittty thing is I can't remove the patty off the bun, and eat it cause its contamminated my meat can't even touch bread.. soo numourous times I had to go back in & get them to do it right.. They are never nice, most of them act like they are made to work there. I noticed some of the employees are confused and very puzzled! They never smile, no nothing.. not even a "Thanks". After having sooo many mistakes with the Drive Thru we resorted to going in and ordering so we could make sure things were right.. They got it right yes, most of the time.. but the customer serviice is terrible half of them don't even know what there doing.. After putting up with wrong orders & terrible service my boyfriend and I have fount a new place to go to grab foood.. They offer gluten free buns, and they are happy to see us! After everything we went through I was hoping that maybe we could at least get a free meal or something.. maybe we could give them a second chance.. If not thats ok too, I just want to let the company know what we've been through so hopefully they can make some changes sooo others don't have to go through what we went through. Thank you for your time.. Amanda Marsh
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