Complaint / review / scam report
Unexpected incident at the most unexpected place

May 10, 2008

Sometimes the most unexpected incident happens to you at the most unexpected time and place.

This is what went thru my mind as I walked out of the McDonalds restaurant at Woodside Square on Saturday May 10, 2008

I was at the McDonalds along with my niece. We went in to quickly grab two things on our way to her house. I went into the restaurant at 7.17 pm and went to the line. There were two people in front of me ready to place my order. To my surprise there were no employees to serve them. They were rather busy chatting among themselves around the drive thru service window.

This went on for a few minute at which point two employees decided to work for the time they are being paid and came to cash. They started talking orders, and when my turn came I went to the cash and placed my order. This was at 7.37 pm. By this time my niece who is 5 was both hungry and wanted to go home.

Again the employees all gathered around to talk. To my surprise the manager on duty was among them. This included, some employees who were off duty, or I assume because they were not in their uniform but had access inside the serving area. All of their concerns were more on their plan to meet together the next day than serving their customers.

I was waiting for 20 minutes at which point one employees asked, why I was standing their. I told her that I still didn’t get my order and that I was not alone and pointed to others who were standing around for their order. At which point she asked the male employee who took my order and he looked at me surprised and asked what my order was. I repeated my order again, to which he said “Oh I don’t have that here”. I simply replied, I ordered and paid for it and showed him my receipt.

He looked around for his portion of the receipt and then took mine and went to make the order which was another 10 minutes. Finally he came back and handed me a bag, no apologies at all. Wow how nice!

When I got into the car which was parked right in front of the restaurant, the 680 News gave me the time as 8.13. I can’t seem to understand why it took close to an hour to pick up two quick orders, and it wasn’t a complicated order either. Whatever happened to the customer friendly “fast food” restaurant?

When we finally got home and opened the bag, there were more surprises waiting for me. The extra ketchup I asked for was no where to be found, there were no ketchups at all. The cinnamon melt that I ordered was not there. I found a box of chicken nuggets, which went straight to the garbage cause we are all vegetarians at my house and we don’t eat chicken.

Then I realized, I wasted an hour and at the end of it didn’t get what I wanted. This was not the first time that this happened to me at this location, but this was by far the worst experience. This is not some corner burger place, but rather one of the most recognized restaurant franchise around the World.

After all of this I came to this conclusion; I will make it a point to not walk into this McDonalds restaurant again. I will make sure that I let my family members, friends and co-workers know of this incident, because I value my time more than anyone at that restaurant care to.

Very Disappointed

Lankesh Pathmanathan
Author: Contact with Author

Offender: McDonalds

Country: Canada   Province: Ontario   City: Toronto

Category: Foodstuff


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