I used to not understand why all my employees lately insist that their flights are booked with Air Canada instead of Westjet, but today I experienced it myself.
We book about 2 flights per week and I used to always prefer Westjet, but after today, I think I will be like all my staff.
Here is why:
Today was the day, that finally I had to personally attend a meeting in Abbotsford, BC and I had booked my flight out of Edmonton International in advance.
Due to some unforeseen circumstances, I arrived at the Airport only 40 minutes before departure, but figured it will still be okay.
Far from it.
First I needed to check in and get my Ticket:
There are about 12 counters for Westjet. One Hostess was sitting on the far left one doing absolutely nothing, 5 Hostesses where standing around the entrance yacking with each other, 1 Hostess was helping a customer with her phone in hand, obviously trying to solve a problem. So here I was standing in line behind some other people waiting.
Finally one more Hostess showed up and opened another booth.
By the time I made it to the front, she ask me to “hold on” and went to the next booth, picked up the phone and made a lengthy call, all why I was standing and waiting.
Finally it was my turn. By now it was 25 minutes before departure. I was told that my bag could not make it onboard and I could not bring it as a carry on off course because it was a bit too big and heavy.
I asked for a solution, but was simply told to book a new flight (via Calgary Arriving at 16.30 in Abbotsford, off course way too late for my meeting)
I asked if I could just store the bag in a locker and just go without my full gear, but the simple answer was that by the time I have it in a locker, it is too late to let you board.
YOU KNOW THAT WE STARTED BOARDING 30 MINUTES BEFORE DEPARTURE TIME. (What a bunch of …. I have never boarded 30 minutes before departure in my life and you all know it.
Asking if I will get reimbursed I was simply told NO.
No possible alternatives where offered, no attempt at all in helping me was offered. SIMPLY ABSOLUTELY NO HELP OR SERVICE!
I GUESS THAT WHAT I GET FOR DEALING WITH “OWNER”
Thanks but no Thanks. This is how you lose your customers. With grumpy Hostesses that have no time to help or even attempt to keep someone happy.
Thanks to this I have lost my payment for the flights (there and return) my Hotel reservation was charged and my Rental Car was charged.
On top of it I missed a very important meeting, that I was absolutely needed for, which I cannot even start to fathom how much I will lose over this.
Thank you very much Westjet. I hope you are all happy with spending the money you got from me.
Rest assure it was the last time.