I have received an e-mail from expedia stating that I should call them because something changed in my itinerary for a flight I have booked through them. While someone answered right away I was transferred to another department which supposedly is "the only one” who can deal with this type of issues. After being on hold for 1 hour and 10 minutes I figured something was wrong and called back. The customer service representative who answered told me that I had to wait and that there was nothing she could do to help me. Meanwhile she could only tell me that the changes in my flights were a 5 minutes earlier departure time for one of the flights and a 3 min earlier arrival time for the other. I inquired why such information could not simply be sent via E-mail since it did not really affect anything in my connection time. Apparently it is not possible and the only way to do it is to wait 2 hours, yes 2 hours she said matter of fact... like it is absolutely normal to wait 2 hours on hold. I asked to speak with a manager but no one is available to speak to me about "volume of calls" complaints. It seems like there is absolutely nothing I can do but wait. As we speak I have been on hold for 1 hour and 50 minutes and still not answer...
I will never ever book anything through EXPEDIA again and urge anyone who reads this to do as well. They need to experience some serious losses in order to wake up!
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