Complaint / review / scam report
Waiting time!

I have received an e-mail from expedia stating that I should call them because something changed in my itinerary for a flight I have booked through them. While someone answered right away I was transferred to another department which supposedly is "the only one” who can deal with this type of issues. After being on hold for 1 hour and 10 minutes I figured something was wrong and called back. The customer service representative who answered told me that I had to wait and that there was nothing she could do to help me. Meanwhile she could only tell me that the changes in my flights were a 5 minutes earlier departure time for one of the flights and a 3 min earlier arrival time for the other. I inquired why such information could not simply be sent via E-mail since it did not really affect anything in my connection time. Apparently it is not possible and the only way to do it is to wait 2 hours, yes 2 hours she said matter of fact... like it is absolutely normal to wait 2 hours on hold. I asked to speak with a manager but no one is available to speak to me about "volume of calls" complaints. It seems like there is absolutely nothing I can do but wait. As we speak I have been on hold for 1 hour and 50 minutes and still not answer...

I will never ever book anything through EXPEDIA again and urge anyone who reads this to do as well. They need to experience some serious losses in order to wake up!
Author: Contact with Author

Offender: Expedia

Country: Canada   Province: Canada

Category: Internet & Web


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