I booked a holiday through Expedia.ca and had a bad experience at the hotel (Bluebeards Castle, St. Thomas, Virgin Islands). As compensation a Supervisor from Expedia issued a travel Voucher to my Expedia account (I was told the only condition was I had a year to spend it). Later I decided to use it to book a flight and was told it was valid for holiday packages and hotels only, not flights. I spent 2 hours on the phone, was disconnected once and had to go through the entire booking again. When asked to speak to a supervisor about this I was put on hold for over 30 minutes. Finally I gave up.
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