After arriving in Paris, I find out the hotel reservation that I booked and confirmed on expedia.ca did not exist.By then, the hotel was fully booked.
I e-mailed expedia and they would not explain or admit to their mistake. After a few exchanges, they began to blame the hotel and assured me that they stive for 100% customer satisfaction. However, I have a copy of the reservation records from the hotel of customers booked through expedia.ca and my name isn't on the list. Moreover, the hotel has done more to help me by finding me another hotel and settling me in there, while the expedia.ca rep did more to aggravate me by talking around in circles and ignoring my comments.
I now make sure everyone I know does not use expedia.
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