I recently went to India and booked a hotel via www.expedia.ca During my stay, we no longer required our hotel reservations for New Delhi, thus I cancelled my reservations on line... I have the confirmation printed out. My VISA was charged. When I called in initially, I was on the phone for almost 2 hours. I was told that my records ( on Expedia's end) show that I never once logged onto the system while in India. I was told that there is nothing they could do for me, unless I fax over the paperwork. Which I did. But guess what...the fax number I was given didn't even exsist. So again I called the 1-888 number and had to wait for 1 hour in order to get another fax number. So I faxed everything. Haven't even heard "boo" from them yet.
What should I do? I am thinking of writing to the Board of Directors, one by one to let them know what type of organization they are running!
I have attached the letter I wrote to Maire and the two confirmations.