On Saturday April 26th I went to the drive thru at Upper Gage & Mohawk in Hamilton. I got in line at 4:40p.m. approx 6 min later we got almost to the speaker when the sign blew out and just missed the side of my truck. My wife got out and put it aside, we now placed our order which was 1Mc Chicken combo>no mayo /rootbeer 2. Big Mac combo/diet coke 3. 1 Big Mac combo/diet coke 4. 2 Quarter pounders/cheese, 1 in a combo /diet coke... Big order yes but not complicated. We got our meal it was now 4:55 my wife checked the bag to make sure everything was there and without them even telling us first that there was no meat for quarter punders their were no sandwiches or fries but we got the pop. So my wife went inside to get this rectified and was told there was no meat for the sandwiches and was not even asked if we wanted a different sandwich nor speak to a manager. The store 99% of the time is great, but I've noticed that on weekends the staff are all under 20 including managers. My order was $30 I didn't get the food I wanted and by the time it was straightened out and we settled with 2 Big Macs the rest of our food was cold and barely edible. Its now 5:00 we had cold food and not the food or an explanation. How could a sandwich so popular run out. I am now or will I ever go back to that store but I will sure hesitate at any other location and I have enjoyed the food at Mc Donalds for many, many years. I spend a lot of money in your store each week and now my kids will suffer the most because I'm hesitant to go back.
Sincerley and very disappointed, Mr. Roy Shortt
50 Hardale Cres
Hamilton. Ont.
L8T-1X8
I would appreciate a response to this and something done to restore my faith and my friends who I plan to deter from going there as well.
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