I have been a client of Money Mart since early 2011. I proved successful and reliable in paying my loan back until November. When November came, I called the Money Mart branch (King St. W @ Dufferin St., Toronto) to advise that I was unable to pay the loan and a payment arrangement with them. I broke that arrangement as I have been dealing with a personal matter that has physically relocated me.
I have been getting calls and keep telling the agents that I am able to make partial payments. They decline everytime and say that what I am offering is unacceptable. I can make smaller payments on the loan until it is cleared up. I spoke to the Branch Manager last week to try and work something out and he was all ok with it, until today when I received a threatening call from "John." John Called from a blocked number, asked me if I was ****? I confirmed my name and than he said he had my file on his Desk from a company named "Money Mart." Further to this, he said he was going to be coming by my house to collect the money on Friday (Tomorrow) if I was unwilling to pay today. I said I am NOT home and that I won't be home until January 16, 2012. He said he would speak to my family and collect the money that was owed. I told him that he has no right to threaten me and that I don't appreciate bring harassed considering I have made several attempts to rectify the situation. Before he hung up, he said that I better have the money ready tomorrow and told me to stop calling (whatever that means) and that he would see me tomorrow.
In Shock and sacred, I telephoned the head office and gave them the information. I am shocked and appealed at how ill managed this is being taken. I also called the Money Mart Branch back to speak with "Kevin" the Manager and he was unwilling to cooperate. He also told me to stop calling that branch.
I have filed a police report and will be seeking legal council immediately following this incident.
Ok, I owe money to Money Mart - I am 51 days past due, but I am a human being with very serious personal matters and am willing to make a payment! I am not able to pay an entire $900 at one time. I can do several payments of smaller increments.