No help of even little thing, Rules of this public money funded TESS Yorkgate site
Around 9:30 am on Dec 23, 2025, I had no choice but to approach & bother live staff for help at this Toronto Employment & Social Services site inside Yorkgate Mall after multiple fax failures with their all-in one machines accessible free for members of the public on site. After being kicked around for minutes, I finally found myself being crossed examined & very much interrogated by a staff person named "Joanna".
My request was very simple------fax out a one-page bank application to a local fax number. Joanna looked over my document repeatedly while questioning me. I told her if their machines are not disabled the fax feature for at least months, I do not want to bother someone like her to begin with for a very simple tiny favour.
I am not a technical person & to me personally, this small request would not take more than 10-15 seconds & it is free in terms of paper & ink other than maybe 2 cents of electricity to help a real, no risk favour of a real human being in need.
Instead, Joanna would spend minutes interrogating me, looking through my personal information over & over again including my name, account number, the dollar figure on the document, name of my bank, etc. & after all these, Joanna would still turned down my request & told me to go somewhere else to send my fax. If I remember correctly, Joanna also tried to convince me that they do not have a fax machine or they cannot send fax for clients, & so on.
Well, my understanding is this is an open to the public city service facility. We taxpayers fund their payroll & all benefits that they & their families enjoy. All equipment & resources are also funded by each & all of us taxpayers they really have rules like refusing & turning away people with legit reasons & needs for assistance from NOT THEIR OWN PERSONAL BUT PUBLIC EQUIPMENT & RESOURCES, then these rules are all ridiculous & insulting to members of the public who require help from these people & to us taxpayers.
Joanna appeared to be telling me that they have rules preventing them from helping even little things for whatever reason!! AMAZING INSULTING RULES! Joanna also put up much resistance & more of her interrogations when I requested for her name, availability & name of her supervisor, & so on.
I realize for decades that this is no longer the Canada I fall in love with 40 years ago. I am now stuck in this city of increasing heartlessness, alienation, interpersonal indifference & uncaring & no help attitude & aptitude amongst so many of us. I am incapable of moving elsewhere again, not even to relocate to perhaps other part of Canada that I could still find the very much historical Canadian humanity & caring & values...
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