On Feb. 3rd of the year 2012; I took my brand new 2012 Hyundai Elantra in for its first oil change at 6, 000 km's. I had purchased it on Nov.14th; 2011 at Precision Hyundai 130 Glen Deer Circle S.E. Calgary, Alberta Canada. T2H 2V4. The purchase was made from salesman Mike Phan (who I was told dosnt have a liceince because of a DWI); who interupted the initial salesman to whom I had began to speak with. The deal was starting to go south; and I was ready to topedo the deal; when Mr. Phan spoke up and said what can we do to get your business?
I then, asked him the same thing. I don't know I said, you tell me! He then asked; what if I give you a free oil change for life?
I then responded ..after thinking about it; okay you got a deal; but I also want 4 bottles of window wash as well. He then agreed for the conditions to the sale, and shook hands with me and then my wife and recomended that I use a sythetic oil. I then asked him; you mean I can request sythetic oil even though its free.By all means he said. I then acquiesed; and confirmed that we have a deal.
I then asked him how long to get the color that I wanted... he said about a week to 10 days. Six weeks later or better I finally got an email stating that the car had arrived.
Upon taking it in for an oil change, the girl had me sign the papers and then handed me an invoice for $27.00. I imediatly and politely asked her what was the meaning of this as I have a contract stating that the oil is free. She replied... oh it is, what you are paying for is the inspection. "What inspection... I asked"Well they inspect your tire air pressure and your window wash. ( They had charged me for a fill up; and I had just filled it the night before!!). I then stated I came in here for an oil change not an inspection. That isnt due for a few monthes yet. She said I know... its just standard proceedure.
So; what they have done is promiced the customer free oil changes in order to get me to sign; and then charge me for the oil change through a phony inspection fee which is not at all what i went in there for ; or for that matter what was explained to me. Mike Phan is a decietful liar, and manipulated a sale through shady practise. When I emailed him; his attitude was tough luck.. read the fine print! I read it again and no where does it state this. Linda Taylor; is their Business Manager. She took me through all the papers and had me sign quickly, and never brought this up at all. She refuses to admit this; but its true!
I want three things: An appology, my 27.00 returned, and free oil changes as was agreed upon before the final consumation of the sale. Your Time and Attention in this matter goes most appreciated! Thank you.
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