Complaint / review / scam report
Gift card scam
Visions was offering a $100 gift card when you sign a two year cell phone contract. I had visited the Surrey location and the cell phone specialist told me I would get the gift card if I signed up for the two year contract. We went into all of my details and almost did the deal. I did not go through with it because they did not have the phone I wanted in stock at that location. He told me to go to the langley store. I phoned the langley store and went over all the details with the cell phone rep from that store. He assured me I qualified for the gift card and even offered me a free car charger if i would sign the two year deal. I had my phone on speakerphone and my partner heard all of the sales pitch. We dropped everything and raced over to get our great deal. Right away things went downhill when the salesman told me I needed to purchase an additional $100 warranty plan from him to get a charger for free. That was argument number one. Finally he agreed to give me the free charger he promised. As soon as I signed the two year agreement he informed me I was "never" going to get a gift card. I asked him why and he dissapeared. A man cam back and introduced himself as the store manager. He proceeded to call me a liar told me I was confused, heard wrong, and that I was "never" getting a $100 gift card. Finally after about an hour of two men verbally berating me I said I want my old phone back I'm leaving. I tried to leave but neither of my phones were working. The one I had brought in was dissconnected and the new one wasn't even connected yet(they told me it was) I tried to leave and the salesman told me, "you are not leaving with that(supposed free car charger)you are not leaving with that today! " I want everyone to know about these a**holes. Please spend your money in a reputable place!!
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