@ Anthony Henry: I had a similar experience at Walmart with a pair of shoes. I've been buying their George's brand shoes for a couple years now, no problems and they were comfortable. My shoes were starting to show wear, so bought a new pair. After wearing it once, the vinyl started to peel off the fabric. Thinking this shouldn't be a problem to refund, went back to Walmart and asked for a refund. The lady at the till sends me to the shoe dept to find another pair as if to confirm that this shoe was actually in stock and purchased within the timeframe that was indicated on the receipt. After returning to the till with the shoes, she asked me if I spoke to someone in the shoe dept, and I said, there's no one in the shoe dept. She picks up the phone, dials the shoe department and speaks in her native tongue to this other associate, which I thought was extremely rude. After she hangs up, this sloppy looking fella shows up with this look on his face and his barcode gun as if he's ready to battle me. Before he even looks at the shoe, he starts to tell me they don't refund damaged shoes. Obviously he was given a heads up in philipino before he even arrived. I told him i wanted a refund because I just bought these shoes 2 days ago, wore it once and the vinyl is peeling, and I have bought other shoes like this before and it has never happened. He accuses me of kicking something with both my feet to cause the damage which I was appalled by as if I would purposely damage a new pair of shoes. He then proceeds to tell me that no customer has ever bought in a used pair of shoes before and no other store in the world would refund under these circumstances and you get what you pay for. (hmmm, i spend hundreds at Apple because they have excellent customer service and they have never questioned me about a defective product). I knew I wasn't going to get anywhere with these people so i asked for the manager. He tells me that there's no manager and that I would have to deal with him. So I pointed up at the "Satisfaction Guaranteed" sign on their wall and told them, I'm completely not satisfied with the product or their service and I want to speak to a manager NOW and i wasn't going to leave until I do. The lady picks up the phone, and all of a sudden, not one but 2 managers magically appear. I calmly explained to them that I was not satisfied with their product, wanted a refund and told them I was not impressed with their staff accusing me of trying to defraud their store. The manager told the lady at the till to give me my refund. I wanted nothing to do with Walmart again. It bothered me enough to consider calling their district manager to complain about this until I Googled about Walmart Customer service and found literally hundreds of other complaints scattered across the internet about bad customer service and experiences even at the management level. So my alternative is to post about my experience and share it with others so customers can make an informed decision as to whether they want to spend their money to keep people like this employed. I will never shop at Walmart again and I will pay the extra dollars to get better service and products elsewhere.
0 comments