Complaint / review / scam report
POOR customer service
Took my vehicle in for its First service today. As it was due at 6000km. booked apointment with dealership and was told to bring vehicle in for 2pm. took vehicle there for first oil change... Waited 2 and a half hours for them to preform oil change and look at sunroof that was leaking water when going thru a car wash. my vehicle is a 2011 hyundai Santa Fe. Purchased brand new 1 month ago from same dealership. after waiting the 2 and a half hours for oil change to be completed. paid for service. went out to my vehicle which was filthy. got into vehicle and noticed grease stains on my fabric roof and sunroof. went back into dealership complained and was made to wait another half hour so someone could clean it up. Was never once appologized to. Apparently spending close to 40K at their dealership was a complete waste of $. Riverside Hyundai Does NOT respect its customers or other peoples property when they are preforming service. I WILL NEVER RETURN TO THIS DEALERSHIP UNLESS A FORMAL APPOLOGY IS GIVEN. and as well would expect some sort of compensation for their ignorant service manager ... who had no time of day for my issue with grease on the roof of my vehicle he didn't give a damn... if this dealership is contacted and Mike the service manager is spoken to one would hope he would remember who placed this complaint but for some reason i would be shocked if anything happend because of this complaint. I have now purchased 3 brand new hyundai vehicles and can guarantee this will be the final one unless this is dealt with immediately.
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