Two weeks ago UPS delivered two packages to my home-left them on the front steps (worth about $700) even though I left a note saying take it to neighbours if no answer. Opened the boxes the next day, ( I work nights) and found both items had been dropped/crushed. Called UPS to file claim after their on line claim system came up unavailable. I was told a file had been opened and would be picked up the next business day. Stayed home from work, called them at 5 PM and was told the packages would be picked up that day by 7 PM. No one ever showed. Called them just after 7 PM, was told a repeat request would be sent and they would contact me.
8:15 AM someone from the local distribution centre called me and stated they received an e-mail but as yet had not received a "pick ticket" but they would request one from their end. I should mention here that I contacted the shipper in the US and they have repeatedly requested the items be picked up as well.
A week later and still nothing. I sent UPS an e-mail asked what I had to do to get my claim processed and the items picked up. Received an e-mail at 4 PM the next day saying somebody from UPS would call me by 4:21 PM.
It's now 7:22 PM, no call and of course their call centre is now closed again.
I understand that shit happens, when you move that many packages a day the chances of something getting damaged are significant..but holy crap people!!! When you screw up take some responsibility and FIX THE PROBLEM!! How many calls/e-mails do I need to make. Obviously they have been paid so they no longer give a dam. Their business plan must be to keep screwing you around and ignoring you in the hopes you will give up in frustration and go away. ZERO CUSTOMER SERVICE. WILL NEVER USE UPS AGAIN.
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