Canada-Complaints.com » Cars & Transport » Complaint / review: TD auto finance - False attempt to repo | #1672

TD auto finance
False attempt to repo

On january 21 2012 A bailiff showed up at my home to repo my 2008 dodge ram, the bailiff gave me until january 23 2012 to pay the outstanding balance on the truck. When I contacted TD Autofinance on the 23rd to notify them of the payment the man I spoke to (Corey) said that they had been trying to contact me but had no current information to call me. This is a lie because i received a phone call on january 16th from them. Corey then stated that they had issued me a repossession letter stating that unless i responded by a certain date they were going to take the vehicle, I told him that I had not received any such letter and if I had I would have contacted them to make a payment arrangement, we have been paying on this vehicle for over 40 months at $1000.00 a month, I certainly would not be willing to throw that away. Plus I have received a statement every month from TD auto finance at this address for the past 11months, all statements stopped in november, I have also received calls at my current phone number since september of 2011.All calls stopped in november of 2011.On january23rd I asked Corey to send me a copy of the repossession letter that he said was sent to me plus a statement of the 350.00 extra dollars I paid to pay the cost of the bailiff, he said he would issue it immediately, as of today february 11th I still have not received any of these letters but I have received on february 6th a statement from january 11th 2012. On february 8th I contacted TD auto finance again asking if and when Corey was sending me these items and was told that if there was any problem sending these to me they would call me back. I would also like to state that I was only 2 payments behind and only 1 of them was past 30 days overdue. When I spoke with Corey he treated me like a criminal telling me that he wanted my license plate number and my insurance policy number so that he could check to make sure it was valid or he was taking the truck anyways. He also stated that if we were ever late again by even a day he was just going to repo the truck without any warning. I think that the behavior and tactics used by this company are despicable, and disgusting, to treat customers this way is appalling and uncalled for.

Date:

Company: TD auto finance

Country: Canada   Province: Alberta   City: Calgary

Category: Cars & Transport

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