» Telecommunications » Complaint / review: Rogers Wireless - Roaming Charges | #14191

Rogers Wireless
Roaming Charges

I have been with Rogers for 4 years and after my current Rogers Bill, I will never ever pay for their services. They are not a company that seeks to provide a service but a company that seeks to find ways to charge you for owning their products.

I am currently a student. I pay all of my own bills and education. I work a part-time job which barely covers my tuition and textbooks. I have OSAP in order to pay for all of my other expenses. I went on a school trip to Boston, I go to school in Toronto so it wasn't extremely far away for just 4 days. I used my phone minimally and the next week I get a call stating that my rogers bill has $670 in roaming charges. I spoke to the customer service agent and she was unhelpful, I explained to her my situation and she simply stated that $670 was valid. Normally I pay $45/month. I then spoke to a manager and she simply stated that I was giving a warning when I entered the country. She described that Rogers gives text warnings when we leave the country for our "protection". As if owning a phone is a threat.

I have used my phone in the states in January 2012 and August 2011 and my roaming fees never exceeded $10 extra on my bill so I did not need to purchase a roaming package. Well apparently Rogers decided to make some changes to the way that they bill me. According to the manager Sherina, in January 2012, 1 kilobyte cost me 0.005 cents. My 4-day trip in November now cost me 1 cent per kilobyte. That is 200 x more than what I was paying in January and I was NOT notified at all about this change. I figured that such a change would require me to sign a new contract. Is this even legal?

Rogers has been very misleading and a school trip that I thought would benefit my education only put me further in debt.


Company: Rogers Wireless

Country: Canada   Province: Ontario   City: Toronto

Category: Telecommunications


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