» Telecommunications » Complaint / review: Rogers - Roaming Rif-Offs | #13806

Roaming Rif-Offs

Has anyone else been 'ripped off' by roaming charges? Roaming is an expensive mistake with Rogers. I just came back from Mexico and TelCel forwarded charges of $625 for 23 Mb of data usage. I thought I had purchased a data package from TelCel when I went down there but surprise! the bill comes up and Rogers demands payment. When called, Rogers simply said there was nothing they could do. Obviously I made a mistake somewhere so I had to pay.

I just went with family on an Alaskan cruise and before leaving purchased a data roaming 100 Mb package from Rogers for the U.S. How excited was I to discover on my return that for the first three days of the cruise I used 18 Mb of data and was charged by Rogers $182 PLUS the $50 data package on the same bill. Thinking there was obviously a mistake I talked to the Rogers rep who told me "Oh, that's a maritime package which runs through the cruise line! " My phone, when connected during the cruise showed AT&T so I had no reason to suspect anything was out of order. So now, with another 4 days of charges still to come, I have another exorbitant bill for a few Mb of data.

Even if my phone had received a text message indicated I should purchase some other package while on the ship I could see where I was wrong, but no such message was received.

I will be cancelling my contract shortly (and yes, I will be glad to pay whatever charge is due) because the Mexico charges were likely my own fault for now investigating more thoroughly, but the Alaska charges are, in my opinion, a corporate rip-off.

Anyone else have this experience?


Company: Rogers

Country: Canada   Province: British Columbia

Category: Telecommunications


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