Complaint / review / scam report
GoodLife Fitness
Mistreated

I've been a member at Goodlife for a number of years now, and things just never change. They frequently run out of paper towels, machines rarely get fixed or maintained... For a downtown location gym I would assume them to put their best foot forward, but no chance of that. A year ago I had decided to pay for a locker rental there and I paid for a 3 month period when it got close to expiry I'd get a note on my locker to renew and I would no problems right... Until recently I went in one morning and without warning my lock was cut and my stuff removed. I stuned and puzzled. I thought maybe my stuff had been stolen. Now I must explain that I work long hours and don't have much time for the gym so I squeeze it in where I can. So resolving this issue took up about 10 to 15 minutes of my training time. putting me behind schedule. Anyone who trains regularly know how much 10 minutes of carido is. So then I had to book a meeting with an assitant manager (forcing me to take time of my work and NOT get paid) and the girl kept talking down to me like it was my fault!? She told me she didn't have time to notify people that they weere cutting of lockers. She never reimbersed me for my lock that they had decided to cut, without notice. Oh wait the best part was when trying to contact her she was getting a personal training lesson and didn't have time for me. I guess customers come second at Good Life, and I don' t mind stating her name is Alison at the Queen St location in Ottawa. Very bad custome relations.

I see the "stink face" from the trainers when you're not paying for Training there. I guess If I were buying Training sessions at $60 a pop I'd get better treatment. That's just proof that Good Life is simply out for their best interest and not yours. Especially when people can walk of the street and get a weekend cetificate for fitness traning and be a trainer, at pretty much any Good Life. As long as they can sell sell sell... I would attach picutres to show how messy change rooms are and the mould in the showers and weights laying around everywhere, but they make sure you don't use any "image capturing devices". I will sneak some soon though.
Author: Contact with Author

Offender: GoodLife Fitness

Country: Canada   Province: Canada

Category: Sports

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