Complaint / review / scam report
GoodLife Fitness
Personal Trainers & Corporate Response

I joined Goodlife with the idea of possibly doing some personal training. I finally got in to do an assessment and talk to someone about Personal Training. It was a huge amount of money and I didn't want to commit without trying it first, so through my corporate membership I found out we had an introductory deal of 12 sessions for $230 (approx). It was a perfect way of trying out the PT and see if I like the trainer and the programme, etc. etc. I went in to sign up and get in the car and notice it says 6 sessions. I call right away and they indicate that it's not actually 12, it's 6 sessions for 1hr. Ok, whatever, I'll ignore the bait and switch and try it out (there was actually not that much of a deal really). After talking to one PT after finally contacting them (GoodLife really really really needs to get a better way of putting Personal Trainers and the customer together, like online, email, ANYTHING! ) I find out that he only does mornings so I'm passed on to another trainer. We finally talk and work out a schedule. Than I go in for my first training session after 3wks of trying to set something up and I have yet another trainer because the other is "too busy". I feel like a throw away, pass along. It really doesn't inspire me to go to the gym for sure! I'm upset because I didn't even get a call from the second trainer to tell me and the third trainer didn't have time today to take me through a programme. He was than behind the counter chatting with another employee when I was on my way out. Very frustrating.

I have no idea why I filled out the forms (two forms by the way) because no one reads them obviously, just a front for looking like they care and that I will be matched appropriately! I was told that on the 4th training session I would be asked if I would like to continue. At this point of time, it's a definite NO! I'm actually rethinking keeping my membership altogether. Maybe going somewhere where someone actually cares. I've since found more dedicated businesses with 1 on 1 training and nutritional planning for less than GoodLife and they don't charge you prior to doing the sessions.
Author: Contact with Author

Offender: GoodLife Fitness

Country: Canada   Province: Ontario   City: Kanata

Category: Sports


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