On June 13, 2012, I shipped a telescope from the UPS store in Ladner, BC to the telescope manufacturer (Celestron) in Torrance, California. I paid UPS $54.32 to pack the telescope safely and properly. It arrived at Celestron badly damaged. I phoned a damage complaint to UPS Canada. After a week and a half's delay, UPS told Celestron (but not me, I never heard back from them) that they were denying the claim. The telescope is worth more than $3, 000. The cost to repair the damages is likely to be in the order of $1, 000. I understand that it is UPS operating policy to deny all damage claims and then wait to see who sues them, before settling. I am outraged at UPS's high-handed and negligent way of doing business. What can I do to bring UPS to admit its responsibilities?