Went to SleepCountry Markham -Hwy7- to buy a queen mattress and some pillows. The SA Zaver Moti told us we had to buy the heavy duty bed frame, we said we had one already. He said in order for the mattess warranty to be honored we need to buy their bed frame because they know about mattresses and they have the best. Okey we went ahead. They delivered, the guys opened the box for the bed steel frame and did not fit inside our bed wood frame. We came back to the store saying the frame they made us buy did not fit. They said too bad cause once the package is opened there are no returns. If it is a pillow or a mattress I understand is personal use, but a bed frame that Zaver pushed us to buy!! So they kept the $160.00, the customer service was very rude (not like the first time we came and went put with mattress, pillows, mattress cover, pillows cover... We said we have always bought our beddding needss with them and they are a huge company that can deal with returns and at least a store credit.. nope. Zaver was even singing a tune when we were talking to him!! I felt like just slapping his face. End of the story, we will never ever buy from any Sleeping country.