I bought a bed that ended up being quite high off the ground because of the combination of mattress and bed frame height. I understood I couldn't return the mattress (even though not used) but I just wanted to exchange the metal bed frame for a low profile. The sales person did not tell me there were different heights for frames and my regular 14" bed skirt is to short. I spoke to three different people and was told to wait three days to talk to their "specialist" only hear I couldn't exchange it. I was first told to just go buy a custom bedskirt, then told I might find one at Walmart! Come on! they can't exchange a metal, brand new bed frame, that could be resold to keep me happy?! I will never shop there again and will tell anyone that will listen to not shop there as well!