I bought a bed at The Bay two weeks ago, and the sales person told me I would have my mattress and bed frame delivered today (06/07/2012). Only the bed frame was delivered. I called customer serviced, explained the problem and somebody told me they would call me back with an answer before 3 p.m. Nobody did! So at 4pm I called and a different person apologized for the inconvenience but he did not know what happened, he asked me to be patient for they would reschedule the delivery as soon as possible. So I still have no bed to sleep in!