Purchased a Sears Beautyrest "hotel bed" and were told that it was in between firm and plush - paid almost 27500.00 for it on sale - so we expected it to be a great quality bed - when it was delivered the mattress was hard as rock - terrible to sleep on - tossed and turned all night - and had aches and pains the next day! The mattress in the store was not like the one we got delivered to our home - we felt that we were misled and that we wasted our time and money - I have requested a refund - apparently if you pay the pick-up fee of $75.00 within 72 hours of delivery they do a refund... but we shall see how this is handled. We are also stuck with the mattress pad that cost $80.00. Lucky that we decided to keep the old mattress instead of having it taken away at the time of delivery. The delivery guys did not even set up the new mattress they just dumped it in our bedroom and left - worst delivery service we have experienced. The sales person at the store was very nice - but our comfort and sleep is much more important - we would rather spend our money at a store that has quality products and delivers what customers expect.