Before I joined Personal Training at Goodlife, I was just a regular member doing my workouts there. Then they offered me training and seeing how far this one girl had gotten when training, I decided why not? I got the same trainer the girl had and things were going well for about a month and a half. Then my trainer told me she was leaving, at first I was a bit miffed at her sudden, disappearance but they had told me they would set me up with a new trainer. So I got this new trainer, to who I felt a little uncomfortable with because she was a tiny little woman who looked to be barley older then my 18 years of age. Eventually I got used to her and she turned out to be a good trainer. Then one day while warming up before our session, a manager came up to me and told me, that my trainer would be gone for a week.
Now this was annoying to me, because my trainer had all my information and could have called me or texted me at any point and time, or even told me she would be gone if she knew in advance. A week later I suddenly have this guy saying he was going to train me, while mine was gone. After a couple sessions I asked what was going on and he told me that he was my new trainer. Again I was miffed, I felt like I was being thrown around like a ball.
About a month and a half later due to unforeseeable circumstances I had no choice but to tell them at the end of the month I wouldn't be able to continue. They would get their last payment and I would have to leave. I talked to both my trainer and BOTH fitness managers, my trainer said it was fine. I tried telling the managers too but several messages with no response and cancelled appointments later I couldn't reach them. Finally in the middle of April I get a letter in the mail saying that they hadn't received payment from me. Now I knew this was for April, but had not been scheduling any training while trying to contact these managers. I called head office and got the scripted you have to talk to the fitness managers crap.
So, Goodlife contacts you right away when they don't get their money, but if you need to cancel a service they send you on a wild goose chase. And now they want to put me in credit for my 'missed payment'. Is it fair that 2 of my trainers can just up and leave but when I need to leave I can't and they expect me to pay for the rest of my year training? Seriously? I signed up with the first girl and she's gone. Why can they break contract and we cant?
Thanks Goodlife your really helping me life the good life.