Complaint / review / scam report
Worst Customer Service Award goes to UPS!

So I needed a package shipped next day, a car part - crucial to making a $6000 sale. I paid $50 to have it sent next day. They had the proper address and my cell phone number. I was told the time to expect the package by, and it required signature. I waited patiently and no package, not even a note on the mailbox. There was a note on another mail box from Canada Post, but all morning nothing from UPS. The next day when it didn't arrive again, I called customer service to track it. While I was on hold, I received an email from a previous employer dating back two years, that he had received my shipment. Odd? It was a good thing I am friends with this previous employer! I continued with my UPS call and they confirmed my package had been delivered to a different address then specified. The reason was that the delivered said he could not get in the building. Well the Canada Post delivery person did not seem to have a problem . I asked why they didn't call my cell phone - they asked me my cell number for a reason, you would think they would use it. "Oh. no" said my UPS customer service phone agent, "they don't carry cell phones." Are you kidding me? A phone seems like it would be a useful tool of a delivery person? I can think of a number of reasons they would need one! What if they vehicle breaks down even? So the third day after my package should have arrived, because I did pay for "next day", I went to the office of my previous employer and picked it up. They sent it there because the deliver is suppose to research any previous shipping addresses and use them as a last resort. Seriously, a phone call could have solved everything. So I spent hours on customer service and told my story repeatedly to about 6 or 7 UPS phone reps till one was finally the right person. I received a credit of $100 - good for only packages being shipped out. I don't ship out many packages, but coincidently had a couple I could use toward this - still under $100, but more than my original $50 next day cost. I did try to have some sort of reimbursement, but no go, so I agreed to the $100 credit - I didn't have much choice. Then I drove myself to the location of my package and picked it up myself. It's been a month and I had a $20 shipment to make that I could finally use toward the credit. I called the number given by the credit agent. I gave my case number to the UPS phone rep and she recognized my $100 credit. I told her that the woman who issued it said to call and a truck would be sent to pick up my package. She said "no, you have to go to the nearest UPS store and send it, then call us back with the receipt." Again, I don't ship things often, and went yesterday to the store and paid by VISA as I understood from my last phone call to UPS. Today I called with my receipt in hand, and was transferred a few times, same as before. I asked spoke to two management people who said that their rep misinformed, and basically I was SOL. I would not have sent this package had I not had the credit. I am out of work and could honestly have used that $22.62 toward food. I am still trying to resolve this issue, as I did what the UPS rep told me to do by going to the store. I don't see it being difficult to reimburse my VISA as proper customer service the $22.62, and apply it to my credit. UPS has made it a whole shit storm. My blood had finally stopped boiling from the $50 shipment issue and now I have another one. All they were going to do is add $20 credit to my $100 so it would now be $120 of UPS shipments, that I would not use by their expiry date. All I wanted is for the to subtract the $20 from the $100 so I would be left with roughly $80. Simple stuff.
Author: Contact with Author

Offender: UPS CANADA

Country: Canada   Province: Ontario

Category: Miscellaneous


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